the home computer assistance market
France

Update 17/01/2020

MARKET SUMMARY

1.1 Presentation and definition of the home IT support market

The home IT assistance market concerns both individuals and companies. It is divided between:

  • Services for professionals (companies, liberal professions, self-employed workers, self-employed entrepreneurs).
  • Services for private individuals which have grown significantly with the ever-increasing use of computers and the Internet

In regards to services to private individuals there are 3 main types:

  • Start-up support (which concerns more than 50% of cases);
  • Assistance in case of operational problems;
  • Training in computer skills.

Concerning services to companies, on the other hand, the support mainly revolves arund network maintenance and repairs.

Assistance companies also offer training for companies . At the same time, new forms of assistance are increasingly being developed, such as the cybersecurity consulting.

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