1.1 Presentation and definition of the home IT support market
The home IT assistance market concerns both individuals and companies. It is divided between:
- Services for professionals (companies, liberal professions, self-employed workers, self-employed entrepreneurs).
- Services for private individuals which have grown significantly with the ever-increasing use of computers and the Internet
In regards to services to private individuals there are 3 main types:
- Start-up support (which concerns more than 50% of cases);
- Assistance in case of operational problems;
- Training in computer skills.
Concerning services to companies, on the other hand, the support mainly revolves arund network maintenance and repairs.
Assistance companies also offer training for companies . At the same time, new forms of assistance are increasingly being developed, such as the cybersecurity consulting.
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