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MARKET SUMMARY

1.1 Definition and presentation

The domestic IT assistance market concerns both individuals and businesses. It is divided into two parts:

  • Services to professionals (businesses, liberal professions, self-employed, self-employed entrepreneurs).
  • Services for individuals, which have grown significantly with the increasing use of computers and the Internet.

For personal services, there are 3 main types of services: Start-up support (covering more than 50% of cases); Assistance in case of operational problems; Computer training. For business services, it is mainly network maintenance and repair.

In Italy, the development of the IT sector is among the fastest in Europe, a sector which undoubtedly influences the evolution of IT assistance.

At the same time, we are increasingly witnessing the development of new forms of assistance such as the IT one or the IT security consultancy, which make the sector progressively more competitive and require greater flexibility and adaptability to the increasingly demanding market habits.

DEMAND ANALYSIS

MARKET STRUCTURE

ANALYSIS OF THE OFFER

RULES AND REGULATIONS

POSITIONING OF THE ACTORS

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in 40 pages
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Analysts

chargé d'études économiques, Xerfi

Hugo Schott

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Associate Consultant

Mathieu Luinaud

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PhD Industrial transformations

Robin Charbonnier

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Analyst

Pierre Doussau

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President Ross Alumni Club France

Arnaud Walter

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Analyste de marché chez Businesscoot

Amaury de Balincourt

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Consultant

Pierrick Cudonnec

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Project Finance Analyst, Consulting

Maelle Vitry

Etudiante en Double-Diplôme Ingénieur-Manager Centrale

Héloise Fruchard

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EDHEC

Imane Essadiq

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Auditeur

Vincent Defrenet

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Eva-Garance Tison

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Market Research Analyst

Michela Grimaldi

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Market Research Analyst @Businesscoot

Azelie Prigent

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Market Research Analyst @Businesscoot

Cantiane Gueguen

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Consultant

Jules Decour

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Alexia Vacheron

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Emil Ohlsson

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Anna Oeser

Anna Oeser

Gabriel Salvitti

Gabriel Salvitti