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Summary and extracts

1 Market Summary

1.1 Definition and presentation

The home IT support market covers both individuals and businesses. it is divided into two parts:

  • Services for professionals (businesses, self-employed, independent contractors).
  • Services for individuals, which have grown significantly with the increasing use of computers and the Internet.

For personal services, there are 3 main types of services: Start-up support (affecting more than 50 percent of cases); Assistance with operational problems; and Training in information technology. For business services, it is mainly network maintenance and repair.

In Italy, the development of the IT sector is among the fastest in Europe, a sector that undoubtedly influences the evolution of IT support. At the same time, we are increasingly witnessing the development of new forms of assistance such as precisely IT assistance or IT security consulting, which make the sector progressively more competitive and require greater flexibility and adaptability to the most demanding market habits.

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Companies quoted in this study

This study contains a complete overview of the companies in the market, with the latest figures and news for each company. :

Okay Computer
Informatica06
C.A.T.A. Informatica

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the home computer assistance market | Italy

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