Summary of our market study

French e-reputation management market estimated at over €2 billion in 2019

The global e-reputation management market is estimated at over €250 billion

E-reputation is shaped by the vast amount of information available on the Internet, from corporate websites to social media platforms. As companies become increasingly aware of the need to manage their digital identity, the market for e-reputation services is set for strong growth.

Almost all French users use the Internet, own a computer, and half own a tablet. Over 90% of the French population uses the Internet. Between 90 and 100% of consumers consult the Internet to obtain information before making a purchase. Less than 20% of Internet users trust brand advertising, whereas they place more importance on recommendations.

In France, a study by Agoralys shows that over 60% of companies closely monitor their online reputation. Despite this high level of awareness, almost half of these companies do not feel sufficiently equipped to accurately measure their e-reputation. Around 30-40% of companies are improving their image or launching new products online, and around 20-25% are collecting and responding to consumer feedback. Gathering positive online opinions has become essential.

The European Data Protection Directive (RGDP) gives users rights related to the protection of their personal data and the right to be forgotten.

Players in the e-reputation landscape

  • Software publishers at the forefront of e-reputation tools

    • Google with Google Alerts
    • Adobe: Known for its wide range of creative and digital marketing products
    • Hootsuite: Platform dedicated to social media management

  • Agencies dedicated to online reputation and visibility

    • Web marketing agencies like Linkeo
    • SEO/SEA agencies like Primelis
    • E-reputation agencies such as Digimood
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Summary and extracts

1 Market overview

1.1 Presentation and definition of the e-reputation market

E-reputation, or online reputation, is the reputation, or common opinion, on the Internet of an entity, a legal or physical person, real or imaginary. The e-reputation conveys the perception that Internet users have of such an entity.

The CNIL defines e-reputation as the online image of a company or a person, which develops from information available on computer media such as corporate sites, social networks, blogs, forums or video sharing platforms. This information is visible to all and comes from various sources, which makes the evaluation and control of the e-reputation complicated.

Taking care of its digital identity, by animating and federating a community on the Internet for example, allows a company to develop, by attracting new employees for example. Conversely, a bad e-reputation has the same effects as a bad reputation, it can drive away customers; a bad buzz or a bad e-reputation and the company's activity can be slowed down or even stopped. The difference between e-reputation and reputation is the speed of propagation of information and the scope it has, which is why e-reputation is a formidable tool that it is better to master, because even if according to a 2020 survey, most companies are aware of e-reputation and its importance, few actually know how to manage it.

The contribution of e-reputation is increasingly important in the overall reputation and image of the company and for many industries, it is becoming an essential element. In 2021, there were almost 5 billion Internet users, this figure is increasing every year, and the use of the Internet has become even more accentuated with the health crisis which has forced a large part of the population to train and use it to communicate with their loved ones or to work during periods of confinement. In the years to come and with the importance that digital life is taking, it is very likely that the term e-reputation will disappear as it becomes more and more confused with the "classic" brand reputation.

List of charts presented in this market study

  • Parts de marché des utilisateurs d'Internet
  • Part de marché des navigateurs Internet par nombre d'utilisations
  • Evolution du nombre d'utilisateurs sur les réseaux sociaux
  • Proportion des entreprises se servant des réseaux sociaux par pays
  • Le marché de la gestion de la e-réputation
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Latest news

Bard, Google's answer to ChatGPT - 18/07/2023
  • Google's chatbot Bard is now available in Europe and Brazil.
  • The service is now available in over 40 languages, including French, Arabic and German.
  • The service has been launched in 180 other countries (only in English, Japanese or Korean).
  • Bard is based on the analysis of billions of online texts and up-to-date news data, unlike its competitor ChatGPT, whose data ends in 2021.

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