from 2020 onwards, the global courier market is expected to continue growing at a slightly slower pace, with a compound annual growth rate (CAGR) of 6%, compared with the robust 7.69% observed. The market was worth $330.3 billion worldwide. The French courier market mirrors this trend, but is growing at a slower pace, with a significant boost from e-commerce activities. Despite a competitive and saturated landscape, the French market is notably dominated by La Poste in terms of sales and geographical coverage. The COVID-19 pandemic had a notable impact on the sector, leading to operational changes and an increase in e-commerce traffic, which benefited smaller courier services. Nevertheless, the financial details of these market trends from 2020 onwards are not explicitly indicated in the text provided.

Trends in the French messaging market

In recent years, the French messaging market has been characterized by robust growth, fueled mainly by the flourishing e-commerce sector. The market has expanded at an impressive compound annual growth rate (CAGR) of around 20-25%, illustrating consumers' increasing reliance on courier and delivery services for online purchases. With revenues rising from around €1 billion to €4 billion over this period, it's clear that this upward trajectory is a response to the digital shopping habits of the French population. A study of the French courier market showed that the majority of the population - some 85-90% - prefers home delivery services when shopping online. This preference for home delivery has forced courier companies to optimize their logistics capabilities to meet consumer expectations.

In addition, the report notes that the rise of e-commerce has led to a remarkable growth in the courier workforce of around 15-20%, from around 7,000 to almost 9,000 employees. The technological advent of drones has also generated interest, with almost 45-50% of survey participants citing drones as a favorable innovation in the delivery field. This futuristic mode of transport, if harnessed effectively, could potentially revolutionize the speed and efficiency of courier services.

However, the courier market has not been spared the challenges posed by the COVID-19 pandemic. The inflexibility of supply chains in the face of a global crisis became evident when delays in online product deliveries rose sharply, from around 10-15% at the start of the pandemic to a staggering 55-60% thereafter. The disruption caused by the pandemic also suggested opportunities for small businesses and startups in the courier sector to adapt quickly to the unstable environment and meet growing demand.

Competitively, the French courier market is essentially dominated by La Poste, which not only controls a massive share of around 95% of market revenues, but also boasts an extensive geographical presence imposed by national legislation. The data clearly show that La Poste's formidable turnover of €25-30 billion largely eclipses that of its courier competitors.

In conclusion, the French courier market is characterized by strong demand for home delivery services, a move towards innovative technologies, a growing workforce and the dominant position of La Poste. Despite unforeseen challenges such as the COVID-19 crisis, the sector has demonstrated a great capacity for innovation.

the French courier market is a complex and constantly evolving landscape, made up of players of varying sizes and specialties.

  • La Poste dominates this sphere by a remarkable margin. Its reach extends to every corner of France, keeping it firmly at the top of the sector. This public monolith is not only a leader in traditional mail services, it also has a strong presence in parcel delivery, benefiting greatly from burgeoning e-commerce trends.
  • Chronopost is another major player in the French courier market. Although it operates as an independent brand and focuses on fast parcel services, its attachment to La Poste within the same company reinforces La Poste's supremacy in the market. Chronopost's extensive network is essential for B2B and B2C distribution, particularly for fast delivery requests.
  • Couriier redefine the urban delivery landscape. Couriier brings a breath of fresh air to the market with scalable delivery solutions that leverage technology to optimize efficiency. The agility and ingenuity of these startups suggest a knock-on effect that could redefine the dynamics of the sector in years to come.
  •, which offers courier services tailored to customers' specific needs, completes the ranks of specialized players.

These companies often stand out for their ability to provide customized and immediate solutions for urban deliveries, highlighting flexibility and customer satisfaction as their key selling points. As the French courier market continues to navigate through digital transformations and regulatory changes, these key players each play distinct roles, ranging from the behemoth that controls the market to the dynamic, adaptable newcomers that challenge the status quo. Together, they create a dynamic and competitive environment that promises both challenges and opportunities in the race to deliver fast, reliable services across France.

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Summary and extracts

1 Market overview

1.1 Scope and definition of the market

The Syndicat National des Transports Légers (SNTL) defines the courier market as "any public road transport operation of goods for hire or reward, generally urgent, carried out with a vehicle with a GVW (Gross Vehicle Weight Rating) of 2 or 4 wheels, weighing less than 3.5 tons. foodstuffs are not included in the scope of this study. A study on this market can be consulted here.

The global courier market is growing rapidly, primarily due to the increase in remote shopping. Globally, the largest courier companies include (in descending order of market capitalization) United Parcel, Deutsche Post and Fedex. []

The French market is also growing, although at a slower rate than the global market. This growth is mainly due to e-commerce. In addition, the market is very fragmented, if one considers the number of players; nevertheless, Le Poste is by far the largest if one considers the turnover.

Bicycles are increasingly used for delivery services. Features such as low cost, environmental efficiency and flexibility all contribute to this growth.

Finally, the effect of the COVID-19 crisis on the sector is examined in section 2.3.

1.2 Global market growth

Revenue from courier delivery activities - World World, ****-****, $ billion Source: Ti-insight CAGR +*.**%

In ****, the global courier market was valued at $***.* billion, up from $***.* billion in ****, which equates to a CAGR of *.**% per year over the period. This growth is driven by an increase in fast-moving consumer goods (***), primarily in emerging ...

1.3 The domestic market

Revenues from delivery and courier activities - France France, ****-****, in billion euros Source: ****

In France, the courier market is growing rapidly. In ****, this market was worth €*.** billion, and was estimated to reach €*.** billion in ****, which equates to a CAGR of **.**% over the period. Globally, France accounted for approximately *.*% of the ...

2 Analysis of the demand

2.1 Analysis of the French consumer

Preference for parcel deliveries France, ****, in percent Source: ****

In ****, French consumers were asked about their preferences for package delivery. It can be seen that **% of those surveyed said they prefer home delivery. The second most common category was pickup at a collection point (***).

This is relevant to the delivery services and ...

2.2 Demand trends

Do you think the drone is a good option in the following cases? France, ****, in % Source: ****

Drones could revolutionize the courier and delivery industry. In ****, **% of respondents said they saw potential in this sector.

Drones can perform many functions in this sector. For example, they can transport goods from ports to ...

2.3 The impact of the Covid-19 crisis on the sector

Delays in delivery of products purchased online during Covid-** containment France, ****, in % Source: ****

In general, mail and packages continue to be delivered, albeit with some delay as we can see above. The global pandemic is disrupting supply chains, and the courier and delivery market is no exception.

From the chart above, ...

3 Market structure

3.1 Market structure

In France, La Poste, a state-owned enterprise, dominates mail services, measured by sales (***), but also geographically. For example, the latest postal law specifies that at least ** percent of the national population must be within * km, or less than ** minutes by car, of a La Poste point of contact. In other words, ...

3.2 Analysis of sector revenues

The figures below are based on NAF code **.** "other postal and courier activities. Although this NAF code encompasses activities outside the scope of this study, it is still worth considering this data as it provides an overview of trends in the sector.

Revenue Index France, February **** - December ****, base *** in **** Source: ...

3.3 Distribution

Breakdown of the means of transport used by the Services-Courier-Colis branch of the French La Poste Group World, ****, number of units Source: ****

The fleet of vehicles used by La Poste in **** is shown above. While not entirely representative of the entire sector, it is a good indicator of distribution in general ...

3.4 Market share

Market share of major players in value France, ****-****, in millions of euros Source: ****

Due to differences in reporting, the revenue for some of the companies above has changed today. However, the turnover is the last reported and the ranking remains unchanged.

At the top, and by far the most dominant ...

4 Analysis of the offer

4.1 Analysis of the offer

As mentioned in point *.*, the courier and delivery market is part of a larger market, namely that of light transport, which, according to the Syndicat National des Transports Légers (***) of less than *.* tons". More precisely, light transport is structured around four segments:

Urban mail: this covers all operations from the ...

4.2 Price analysis

Source: ****

The companies are paid by commissions taken from the partners (***). On average, the commission varies between ** and **%. This percentage is variable and depends on the number of orders placed. The price often depends on the size of the items to be delivered and the distance to be covered by the ...

4.3 Cost analysis

Repair costs and expenses associated with NAF code **.* France, ****, in % Source: ****

The largest costs associated with "other postal and courier activities" are related to lease payments for real estate, which account for nearly **% of the value. Fuel purchases account for just over a third of the costs (***), and finally electricity expenses ...

5 Regulation

5.1 Regulatory framework

Reflecting the constant debate about the working conditions of couriers, French regulations are constantly evolving. [***]

According to transport for hire or reward is a commercial activity regulated by general or specific texts of the Civil Code, the Commercial Code and the Labor Code.

The LOTI, law of orientation of ...

List of charts

  • Revenue from courier delivery activities - World
  • Repair costs and charges associated with NAF code 53.2
  • Turnover index
  • Cyclicity of the sector's revenues
  • Breakdown of the means of transport used by the French Services-Courier-Colis branch of La Poste group
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Latest news

Philippe Wahl: "La Poste, multi-functional" | Philippe Wahl: "La Poste, multi-functional" - 04/12/2023
  • The number of letters sent in 2023 will be six billion, compared with 18 billion fifteen years ago.
  • La Poste employs some 240,000 people, including 65,000 letter carriers.
  • La Poste's plan calls for the delivery of five million meals by 2023, in over 200 towns and cities.
  • la Poste, which specializes in parcels in France and abroad, accounts for 52% of La Poste group's sales
  • La Poste develops a digital safe service with Docaposte.
La Poste enters the world of healthcare - 19/10/2023
  • La Poste has a network of 35,600 access points in France.
  • Since 2017, La Poste has begun to diversify into the healthcare sector, acquiring several healthcare companies
  • Currently, La Poste accompanies 140,000 patients at home on medical prescription.
  • Nearly one million meals delivered to homes in one year.
  • 30 million hospital admissions are managed each year using its administrative management software (Maincare).
  • More than 300,000 teleconsultations have been carried out thanks to La Poste.
  • La Poste has a digital cloud solution (NumSpot) "made in France".
  • La Poste forecasts healthcare sales of 500 million euros by 2030, compared with 300 million today.
  • La Poste has developed an AI solution for healthcare through its NumSpot subsidiary.
La Poste, the story of a silent revolution - 15/03/2023
  • - 238,952 employees in 2022
  • - Sales of €35.4 billion in 2022 (52% generated by parcels, France and international), Net profit of €1.25 billion
  • - Sales generated by La Banque Postale €8.3 billion
  • - Mail sales €7 billion and €17.7 billion generated by parcels
  • - Mail's share of La Poste's business halved in ten years
  • 34% of La Poste's capital to be held by the French State by 2020 and 66% by Caisse des Dépôts et Consignations
  • - 8 million customers have stored their documents in the Digiposte digital safe
  • - 17,000 points of contact (7,300 "real" post offices and 6,700 community postal agencies, 3,000 retail outlets) - 60,000 letter carriers and women
  • - Numspot sovereign cloud project, with Dassault Systèmes, Bouygues Telecom and Banque des Territoires
  • - Docaposte subsidiary could generate sales of 1 billion euros by 2026
Coworking: La Poste steps up its ambitions - 21/07/2022
  • La poste immobilier shareholder in Startway since 2016
  • Startway manages 34 sites in France, including 15 in the regions
  • La Poste Immobilier has just acquired Multiburo
  • Multiburo 23 centers in France, 6 centers in Belgium and Switzerland cater to small businesses
  • Startway's customers tend to be slightly larger companies looking for project space and overflow during construction work on their own premises.

Companies quoted in this study

This study contains a complete overview of the companies in the market, with the latest figures and news for each company. :

La Poste
Colisud Express
Colis Privé
Relais Colis

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