The IT outsourcing market - France

In addition, outsourcing is often equated with managed services, whereas historically, outsourcing has responded to a reactive, curative logic.a reactive, curative approach (the outsourcer does not anticipate problems, but rather manages those already present). managed services, on the other hand, take a proactive approach (the managed services provider identifies anomalies before they create problems, and supports the customer in developing its IT system). In this study, we will consider outsourcing as IT outsourcing in the broadest sense, comprising two segments: managed services and as-a-service. In 2023, in France, the annual value of digital service companies (outsourcing, cloud, IT, etc.) increased by 17.37% compared to 2021. While the outsourcing market has been growing strongly for several years, and can therefore be described as structural, it is changing both nationally and globally. Indeed, managed services are experiencing a negative dynamic, in favor of services-as-a-service, whose growth is likely to be further reinforced as a result of the coronavirus crisis. In 2008, the emergence of new technologies, in particular remote servers (Cloud), initiated a transformation of the outsourcing market. In addition to the choice of using a service provider to manage information systems (managed services), there is now the option of using a service provider who remotely manages information systems and delivers them to the customer via an Internet connection (as-a-service). Outsourcing providers can carry out the tasks entrusted to them either on their own premises, if the customer's system is hosted there, or via a link enabling remote intervention, or on the customer's premises. originally, outsourcing was motivated by a desire to reduce costs. nowadays, the aim is to improve IT systems to optimize performance and focus on core business. Now, 31% of companies in France plan to outsource more of their IT systems by 2025.