1.1 Scope of the study
Outsourcing (or facilities management) refers to the use by companies of external service providers to manage their information systems. It therefore consists of entrusting an external service provider with the management, operation, security and maintenance of the IT equipment.
The IT activities sector covers three branches: software publishing, technology consulting and IT services.
The IT services sector itself covers three categories: consulting services (external expertise relating to the improvement of information systems), systems engineering and integration (design and development of information systems) and facilities management (information systems management).
Outsourcing covers a wide range of services, the nature and scope of which may vary depending on the service provider.
However, it is possible to identify the main types of outsourcing:
- Application Management
In addition, outsourcing is often likened to managed services even though, historically, outsourcing has a curative, reactive logic (in that cas, the service provider does not anticipate problems but manages those already present) while managed services operate according to a proactive approach (the managed service provider identifies anomalies before they create problems and supports its client in the development of its IT system).
In this study, we will choose to consider outsourcing in the broad sense, which includes two segments: managed services and as-a-service.
In 2019, in France, the annual contract value (ACV) increased by 15% compared to 2018. While the outsourcing market has experienced strong growth for several years which can therefore be described as structural, it is changing both nationally and globally. Indeed, managed services, even though they grew in 2019, are experiencing a negative dynamic in favour of as-a-service activities, whose growth is expected to be further strengthened as a result of the coronavirus crisis.
Indeed, the outbreak of new technologies, in particular remote servers (Cloud) has lead to a watershed of the outsourcing market. In addition to the choice of using a service provider for the management of information systems (managed services), there is now also the possibility of using a service provider who remotely manages the information systems and delivers them to the customer via an Internet connection (as-a-service).
Managed service providers can thus perform the tasks entrusted to them either on their own premises, if the customer's system is hosted there, or by means of a link enabling them to intervene remotely, or on the customer's premises.
Originally, the use of outsourcing was born out of a desire to reduce costs. Nowadays, the aim is also to improve their IT systems to optimise their performance, to access new resources and focus on their core business.
By 2020, more than 67% of companies had opted for outsourcing to simplify their network and IT management. [Infologo]
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