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Summary
The global IT outsourcing market has seen an upward trend, particularly characterized by the growth of the "as-a-service" model, which gained momentum during the COVID-19 pandemic due to the increased need for cloud-based solutions that support remote working and e-commerce. By 2020, over 67% of businesses have opted for outsourcing, with a notable shift from traditional managed services to cloud-based services, which offer resilience, adaptability and flexible contracts. In France, annual contract value (ACV) rose by 15% to €1.3 billion, but the managed services segment saw an 11% quarter-on-quarter decline at the end of the second quarter, totaling a 25.4% reduction. Despite the decline in managed services, spending on as-a-service arrangements rose by 13% in the second quarter of 2020.
globally, ACV reached US$55.7 billion, with a significant increase to US$14.8 billion in Q1 2020 from US$10.8 billion, demonstrating the market's robust growth rate. The move towards cloud-based models and the need to comply with data protection regulations are driving this expansion. Prices for these services vary, with indicative costs starting from €20 per workstation per month, and preliminary audits from €650.
Trends in demand for outsourcing services in France
The outsourcing market in France is demonstrating steady growth and structural changes driven by the digital transformation of businesses. The sector is progressing dynamically. Digitization and digital transformation are the main forces driving demand for outsourcing, as they result in a growing need for high-performance IT systems, modernization of existing systems and enhanced security measures. Companies are increasingly opting for outsourcing to achieve these improvements, with IBM noting that over the next two years, digital transformation will significantly affect corporate IT infrastructure. A study by research institute Whitelane revealed stability and growing interest in outsourcing, with almost 60% of companies surveyed planning to maintain or increase their outsourcing activities.
Cost reduction remains a compelling motivation for outsourcing, illustrated by studies estimating cost savings of around 31% over one year to 33% over three years as a result of outsourcing. The profile of outsourcing customers is expanding beyond large corporations to include small and medium-sized enterprises (SMEs). Analyst firm Canalys has observed a 25% annual increase in spending by SMEs on managed services in France. The financial sector, along with the utilities and professional services sectors, has been a major catalyst for growth in the outsourcing market. Sectors such as telecoms, media, healthcare and pharmaceuticals are also actively embracing outsourcing, and offer higher growth potential.
The trend towards "as-a-service" models, mainly in cloud computing, is becoming more important, while managed services are in decline. The coronavirus crisis has accentuated this shift towards "as-a-service" offerings, driven by the need for cloud-based solutions to support remote working and adapt to market uncertainties. Notably, in the face of the Covid-19 pandemic, managed services experienced a slowdown, but the overall market remained robust due to the increased adoption of as-a-service solutions. Prices for outsourcing services vary, with monthly maintenance costs starting at 20 euros per workstation and 50 euros per server. On-site interventions generally incur additional charges, starting at 60 euros per hour or more depending on location, with rates for a full day amounting to a minimum of 250 euros. In short, the French outsourcing services market is characterized by its responsiveness.
The main market players shaping the IT outsourcing landscape
At a time when the IT outsourcing sector is undergoing significant transformation and growth, driven by the digital revolution and changing business needs, it's important to take a closer look at the companies at the forefront of the industry. These organizations are not simply service providers; they have become essential partners for companies looking to streamline their IT operations, innovate their services and gain access to cutting-edge technologies.
Multinationals leading the way:
- Capgemini: Originally from France, Capgemini has become a global powerhouse in the IT services sector. With an extensive portfolio that includes digital, consulting, technology and engineering services, Capgemini has cultivated a reputation as an innovator and thought leader in IT outsourcing solutions.
- Orange Business Services: As the B2B division of the Orange Group, Orange Business Services offers a wide range of digital services, from network infrastructure to cloud computing. Its commitment to integrating technology to fuel business transformation has positioned it as a key player in the IT outsourcing market.
- Atos: Another global competitor, Atos specializes in digitizing the customer experience through services such as cloud computing, cybersecurity and high-performance computing. Its focus on innovation and sustainability has earned it a coveted place among the elite in IT outsourcing.
The heavyweights of the European sphere:
- Sopra Steria: A European leader in consulting, digital services and software development, Sopra Steria offers comprehensive IT services that cover all customer needs. Its mission to provide end-to-end solutions makes it a partner of choice for companies looking to improve efficiency and drive digital growth.
Dynamic French competitors :
- GFI Informatique: French company GFI Informatique prides itself on providing a variety of IT services tailored to different sectors. Its customer-centric approach enables it to remain agile and responsive to each company's specific requirements, enabling it to provide customized outsourcing solutions.
- Resadia: Focusing on IT and telecoms solutions, Resadia operates through an alliance of regional companies that combine local expertise with national reach. This unique structure enables Resadia to deliver customized services with the power and resources of a larger network.
Each of these players brings its own strengths, whether it's the global reach and vast technological resources of the multinationals, or the specialist knowledge and customer focus of the regional entities. as the market continues to evolve, these companies will undoubtedly play an essential role
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Inforamtion
- Number of pages : 30 pages
- Format : Digital and PDF versions
- Last update : 03/03/2023
Summary and extracts
1 Market overview
1.1 Definition and scope of the study
Outsourcing refers to the outsourcing of information systems management. It involves entrusting an external service provider with the management, operation, security and maintenance of your IT assets.
The IT sector covers three branches: software publishing, technology consulting and IT services.
The IT services branch itself comprises three categories: consulting services (outside expertise relating to the improvement of information systems), systemsengineering and integragration (design and development of information systems) andoutsourcing (management of information systems).
Outsourcing covers a wide range of services , the nature and scope of which can vary from one service provider to another.
However, it is possible to identify the main types of outsourcing:
- Application
- Operational
- Global
- Partial
In addition, outsourcing is often equated with managed services, whereas historically, outsourcing has been based on a reactive, curative approach.reactive approach (the outsourcer does not anticipate problems, but manages those already present), while managed servicesmanaged services, on the other hand, take a proactive approach (the managed services provider identifies anomalies before they create problems, and supports the customer in developing its IT system).
In this study, we will consider outsourcing as IT outsourcing in the broadest sense, comprising two segments: managed services and as-a-service.
In 2022, in France, the annual value of digital service companies (outsourcing, cloud, IT, etc.) increased by 15.5% compared to 2021. While the outsourcing market has been growing strongly for several years, and can therefore be described as structural, it is changing both nationally and globally. Indeed, managed services are experiencing a negative dynamic, in favor of services-as-a-service, whose growth is likely to be further reinforced as a result of the coronavirus crisis.
In 2008, the emergence of new technologies, in particular remote servers (Cloud), initiated a transformation of the outsourcing market. In addition to the option of using a service provider to manage information systems (managed services), there is now the possibility of using a service provider who remotely manages information systems and delivers them to the customer via an Internet connection (as-a-service).
Managed services providers can carry out the tasks entrusted to them either on their own premises, if the customer's system is hosted there, or via a link enabling remote intervention, or on the customer's premises.
Originally, outsourcing was motivated by a desire to reduce costs. Nowadays, the aim is to improve IT systems to optimize performance and focus on core business.
By 2020, over 67% of companies had opted for outsourcing to simplify their network and IT management. This trend was confirmed in 2021, with 70% of companies announcing that they wished to make greater use of outsourcing services[Infologo, ITStack]
1.2 A fast-growing global market
The global outsourcing market can be measured by ACV (***), which refers to the value of outsourcing contracts for the management of information systems. In ****, all outsourcing contracts worldwide were worth ***.* billion US dollars, and the market was estimated at *** million US dollars in ****.
Indeed, the global outsourcing market is characterized by ...
1.3 A French market in line with global growth
The outsourcing market is in very good health. All software management, cloud, digital consulting engineering and digital services industries will see their sales grow in ****. The market is estimated to have reached record sales of **.* million euros in ****. The sector enjoyed growth of *.*% in ****, which should continue in **** with an estimated ...
2 Demand analysis
2.1 Demand trends and drivers
The primary factor driving demand for outsourcing is digitalization and digital transformation. IBM shows the effects of digital transformation according to IT decision-makers from a panel of *** companies. Digital transformation is leading to a growing need for high-performance IT systems, modernization of existing systems and enhanced security, all of which are ...
2.2 Customer profile
For a long time, the clientele of outsourcing providers consisted mainly of large companies. Today, however, the benefits of outsourcing are considered to apply to small, medium-sized and even very small businesses. Indeed, outsourcing is well suited to smaller companies, as technological advances now make it possible to improve their information ...
2.3 The effect of the Covid-19 crisis
The coronavirus epidemic has accelerated an already existing trend, namely the development of the service-as-a-service model to the detriment of managed services. The restrictive measures and confinement in France have in fact reinforced the decline of managed services in favor of service-as-a-service, whose growth has particularly accelerated.
The epidemic has slowed ...
3 Market structure
3.1 Market organization
The definition of outsourcing has evolved in step with innovation and the emergence of new technologies. Indeed, multiple concepts have emerged, and the vocabulary has become increasingly complex. However, it is possible to identify two forms of outsourcing. Managed services, as the outsourcing of information services management, can be broken down ...
3.2 ESN, the giants of the sector
The traditional ESN model
ESNs (***), are the main players in the outsourcing market, and generally offer IT services that go beyond outsourcing alone.
In ****, ESNs in France reported *% growth in sales, compared with ****. The year **** also saw growth of *.*% compared to ****, so the sector seems to be enjoying solid growth since ...
3.3 The rise of the service model
ESNs are particularly likely to offer an "As a service" model. The "As a service" model offers services in return for subscriptions, rather than buying the product directly. The advantages for the customer are numerous: constant product performance, the possibility of unsubscribing at any time... For the company, this system offers ...
4 Offer analysis
4.1 Types of outsourcing services
Global outsourcing
Global outsourcing involves outsourcing management of the entire information system.
Partial outsourcing
Partial outsourcing involves outsourcing the management of a part of the information system. There are several categories of partial outsourcing.
Application Management (***): concerns the development, maintenance, operation and upgradability of a company's software assets. Operations outsourcing: covers ...
4.2 Prices
Prices for outsourcing services can vary according to a number of criteria, the main ones being: the scope of intervention (***).
However, it is possible to give a rough idea of prices.
Outsourcing companies offer monthly, hourly or flat-rate prices. Monthly fees start at €** per workstation, and €** per server for simple maintenance. ...
4.3 Innovation: a major challenge for our offering
NSEs rely on innovation to enhance and differentiate their offering. There has been a significant increase in the use of innovation in the marketplace to enhance a company's value. As the NSE market is under construction, it is particularly conducive to innovation.
Young ESN and outsourcing companies and start-ups with innovative ...
4.4 A trend from outsourcing to CSR
As in many other sectors, ESN and outsourcing are faced with the issue of technology pollution. While the metaphor of the cloud is often used to mean that these technologies do not require physical supports for the user, in practice they do require physical supports for the vendor, and greedy servers ...
5 Regulations
5.1 Regulations
The outsourcing contract The outsourcing contract is an SLA (***) between the outsourcer and the customer, defining the quality of service to be provided by the service provider. The contract includes both basic and specific clauses. The standard clauses include Identity of service provider and customer Conditions of duration, renewal and termination Insurance Terms ...
6 Positioning the players
6.1 Positioning the players
Source: ****
List of charts
- Annual value of outsourcing contracts (LCA)
- Growth in the various outsourcing sectors
- Over the next two years, what is your strategy for outsourcing your information systems?
- Reasons why companies outsource their information systems, according to customers
- What impact will digital transformation have on your company's IT over the next 24 months?
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Latest news
AI training, diversification: the cultural revolution continues at Orange Business - 13/11/2023
- Orange Business annual sales: 8 billion euros.
- Number of employees concerned by the new training process: 5,000.
- Annual growth rate of AI projects: 35%.
- Proportion of sales generated by digital services: 44%.
Atos: an explosive case - 30/08/2023
- Atos has entered into exclusive negotiations with EP Equity Investment to sell Tech Foundations, its indebted historical division.
- The Atos group has 110,000 employees.
- The proposed plan involves Atos becoming "Eviden" and remaining listed on the Paris Stock Exchange, while the "Atos" name and outsourcing activities will be sold to Kretinsky and delisted.
- A capital increase of 720 million euros is planned, as well as the acquisition of a 7.5% stake in Eviden by Kretinsky
Atos hopes to turn the page on the crisis thanks to Kretinsky - 02/08/2023
- Daniel Kretinsky has announced plans to buy Atos' outsourcing business.
- He has spent just over 200 million euros to become the largest minority shareholder in Atos' Eviden division, with activities in cybersecurity.
- Atos has divested itself of a business that accounts for more than half of its sales, but is in decline and loss-making.
- In June 2022, Atos implemented a radical restructuring plan with 7,500 job cuts and a bill of 1.1 billion euros.
- The outsourcing activities of Atos (taken over by Daniel Kretinsky) were placed in an entity called Tech Foundations.
- The acquisition by Kretinsky concerns all Atos outsourcing activities, which generated sales of over 6 billion euros in 2022, and has 52,000 employees.
- The acquisition cost is symbolic, but includes the assumption of all liabilities (nearly 10 billion euros) of the branch.
- Atos will be renamed Eviden and will remain listed on the stock exchange.
Atos to sell its historical activities to Daniel Kretinsky, valued at 2 billion euros - 01/08/2023
- Tech Foundations, the entity sold, has sales of 5.4 billion euros.
- Tech Foundations employs 52,000 people worldwide.
- following the transaction, Atos intends to rebrand itself as Eviden to develop its cybersecurity activities.
- A capital increase of 720 million euros is planned for Eviden.
- The Atos group has lost 4.5 billion euros since January 2021.
Sale of historical activities to Daniel Kretinsky - 01/08/2023
- The group finalizes the demerger of its ailing historical outsourcing business (Tech Foundations) from its much more dynamic cybersecurity business (Eviden).
- The French IT group confirms its plan to sell its historic outsourcing activities to Czech billionaire Daniel Kretinsky, valued at 2 billion euros, and to restructure around the activities of its subsidiary Eviden, which it will rename.
- Valuation of Atos' historical outsourcing activities: 2 billion euros.
- Number of IT infrastructure employees (Tech Foundations): 52,000
- Total group size: 110,000 employees.
- Eviden's average annual growth target: 7% of sales over the period 2022-2026.
KoesioOuest strengthens its Cholet logistics center - 08/06/2023
- Koesio's digital services company, Western branches
- Koesio Ouest workforce: 43 people
- Number of branches: 18
- Total number of Koesio Ouest employees: 260
- Sales for fiscal year 2022-2023: 70 million euros
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