Content of the study:
The concierge market - Italy

Available languages


1.1 Definition and scope of study

The term 'concierge' refers to one of the most important figures working in an accommodation facility such as a hotel or wellness center. Generally, the concierge stands at the reception desk to welcome guests. In addition to this task, which is the most important, the concierge is also responsible for watching over the property and checking if there are any problems within the property. Usually, unless there is a concierge office, the concierge is responsible for providing guests with information about excursions, restaurants, local attractions and much more.

Globally, the concierge services market was valued at USD 537.6 million in 2018 and between 2019 and 2025, the CARG is estimated to be 5.6%. The determined factors driving the market trends are the growth in disposable income of the population and the economies of various countries.

As far as the Italian market is concerned, the figure of the concierge is mainly linked to a type of luxurious and exclusive holiday. If, on one hand, with the increasing use of Bed and Breakfast, the traditional figure of the concierge has disappeared, on the other, the idea of the "Luxury concierge" for increasingly limited and high-level experiences is becoming established. In this regard, the luxury market in Italy is growing at a fast rate and aims to offer increasingly personalised experiences for its customers.

Thanks to the digitalisation of the tourism market, the trend within the market is to no longer use a physical person to offer this service, but rather a dedicated online service.  In order to improve the customer experience and make it more personalised, most establishments send an email to the customer one day before arrival welcoming them and offering them the service of being able to speak with a digital concierge immediately.






To keep reading, buy the full research

What is in this market study?

  • What are the figures on the size and growth of the market?
  • What is driving the growth of the market and its evolution?
  • What are the latest trends in this market?
  • What is the positioning of companies in the value chain?
  • How do companies in the market differ from each other?
  • Access company mapping and profiles.
  • Data from several dozen databases

  • This market study is available online and in pdf format (30 p.)
  • Consult an example PDF or online
Buy this market study 89€

Availability within 10 business days


Analysts 1 sector analyzed
in 40 pages


  • Top Universities
  • Expert opinion


  • Databases
  • Press
  • Company reports


  • Continuously updated
  • Permanent watch


  • Synthetic structure
  • Standardized charts

Reviews (5)

The mortgage brokerage market - France

Publicado en 29/04/2022 by Cédric AUBOIRON - PROLOGIA

Quickly obtained and appreciable synthetic approach. For all that, the content remains quiterelevant!

The recruitment market - France

Publicado en 12/02/2022 by Aymeric Granet

Everything I needed to understand the dynamics and processes of recruitment! Comprehensive study plan and agenda. Thanks Businesscoot :)

The situation funds market - France

Publicado en 14/03/2022 by Emmanuel Lemaux - Ministère des finances

Very useful to have a panoramic view of the subject. Different angles of attack highlighted.

The situation funds market - France

Publicado en 13/03/2022 by Julien Leaute Chartois - Vespa capital

"Very good overview of the players in the turnaround Good synthesis of amicable and collective procedures (process, figures)"

The situation funds market - France

Publicado en 15/03/2022 by Francois Rojas - Time Sherpa

The right information immediately useful, prioritized, concise & clear writing. in a word: serious and relevant.