Content of the study:
The concierge market - Italy

Available languages

MARKET OVERVIEW

1.1 Definition and scope of study

The term 'concierge' refers to one of the most important figures working in an accommodation facility such as a hotel or wellness center. Generally, the concierge stands at the reception desk to welcome guests. In addition to this task, which is the most important, the concierge is also responsible for watching over the property and checking if there are any problems within the property. Usually, unless there is a concierge office, the concierge is responsible for providing guests with information about excursions, restaurants, local attractions and much more.

Globally, the concierge services market was valued at USD 537.6 million in 2018 and between 2019 and 2025, the CARG is estimated to be 5.6%. The determined factors driving the market trends are the growth in disposable income of the population and the economies of various countries.

As far as the Italian market is concerned, the figure of the concierge is mainly linked to a type of luxurious and exclusive holiday. If, on one hand, with the increasing use of Bed and Breakfast, the traditional figure of the concierge has disappeared, on the other, the idea of the "Luxury concierge" for increasingly limited and high-level experiences is becoming established. In this regard, the luxury market in Italy is growing at a fast rate and aims to offer increasingly personalised experiences for its customers.

Thanks to the digitalisation of the tourism market, the trend within the market is to no longer use a physical person to offer this service, but rather a dedicated online service.  In order to improve the customer experience and make it more personalised, most establishments send an email to the customer one day before arrival welcoming them and offering them the service of being able to speak with a digital concierge immediately.

ANALYSIS OF THE DEMAND

MARKET STRUCTURE

ANALYSIS OF THE OFFER

REGULATION

POSITIONING OF THE ACTORS

To keep reading, buy the full research

What is in this market study?

  • What are the figures on the size and growth of the market?
  • What is driving the growth of the market and its evolution?
  • What are the latest trends in this market?
  • What is the positioning of companies in the value chain?
  • How do companies in the market differ from each other?
  • Access company mapping and profiles.
  • Data from several dozen databases

  • This market study is available online and in pdf format (30 p.)
  • Consult an example PDF or online
Buy this market study 89€

Availability within 10 business days

Method

Method
Data
Analysts 1 sector analyzed
in 40 pages
Method
Control

Analysts

  • Top Universities
  • Expert opinion

Data

  • Databases
  • Press
  • Company reports

Control

  • Continuously updated
  • Permanent watch

Method

  • Synthetic structure
  • Standardized charts

Reviews (2)

Reviews (2)

The concierge market - France

Publicado en 20/04/2023 by Romain Gallego - 21Grams

Services sérieux, les analyses sont très bien présentées. L’équipe est sérieuse. J’ai commandé une étude qui était en mise à jour, une personne de l’équipe m’a contacté directement pour me donner la disponibilité prochaines. Délai tenu et avertit de la disponibilité. Je recommande ! 4 études achetées pas de déception.

The concierge market - France

Publicado en 18/11/2021 by Fabrice Frédoc - Beyond the Sky

Relevant, meets my expectations, recent study


Businesscoot Response:

Hello Fabrice, Thank you for your positive feedback. We are delighted to see that this study was useful to you.

Customer cases and references

Customer cases and references
La pépite Interview
Linkedin logo

BFM Business

La pépite Interview

Paul-Alexis Kebabtchieff
Linkedin logo

Boston Consulting Group

Paul-Alexis Kebabtchieff

Marie Guibart
Linkedin logo

Kea Partners

Marie Guibart

Elaine, Durand
Linkedin logo

Crédit Agricole, Information & Veille

Elaine, Durand

Philippe Dilasser
Linkedin logo

Initiative & Finance

Philippe Dilasser

Anne Baudry
Linkedin logo

Metro

Anne Baudry

Amaury Wernert
Linkedin logo

Kroll (Duff & Phelps)

Amaury Wernert

Smart Leaders Interview
Linkedin logo

B-Smart

Smart Leaders Interview