The market for reception and concierge services in Belgium

Reception services and building concierge services refer to all the services provided to visitors and residents of a building. The market can be divided into several segments:

The concierge service for residential buildings: which takes the form of a guard in charge of the surveillance and maintenance of the building. Concierge services are sometimes provided by more premium companies, which offer additional services.

Office building reception services: often outsourced to a company in the context of shared offices or directly entrusted to a member of the company.

Hotel concierge services: services often included in the hotel's services.

The study focuses on the first two segments, which are activities in their own right.

Global urbanization is the primary driver of market growth. Nevertheless, Belgium, despite having a very high urbanization rate, stands out for the preponderance of single-family homes rather than shared buildings. The market for reception services must therefore primarily rely on the growing demand for office buildings. The sense of insecurity is also a growth driver for the sector; since reception and concierge services, while welcoming and guiding visitors, are also used to monitor entrances and exits of the building.

The building concierge market is now undergoing many changes and evolving to meet a multifaceted demand. The rise of Airbnb in the major Belgian cities is creating new problems in terms of apartment management and building security. The digitalization, affecting more and more sectors, is also interested in the problems of concierge services; and more and more companies are proposing 100% digital solutions to ensure the reception and security of buildings.