The market for reception and concierge services - Germany
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Study Overview
Reception and concierge services refer to all services related to the reception of visitors and residents of a building. The concierge may also provide other services (laundry service, key storage, child and pet care, repair, etc.). The market can be divided into several segments:
Janitorial services in residential buildings: these take the form of a janitor who is responsible for monitoring and maintaining the building. Reception services in office buildings: are often outsourced to a company as part of office communities or entrusted directly to a member of the company. Hotel concierge: services included in those of the hotel.
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The study deals with the first two segments. They are stand-alone activities that are not included in a broader service. The market for reception and janitorial services is driven by urbanization and the growth of the real estate market (office and residential), but also by the upgrading of the services offered in these properties. Today, the market for janitorial services is undergoing many changes and continues to evolve to meet a diverse demand. The rise of Airbnb is creating new problems for apartment management and building security, but also new opportunities for concierge services. Digitalization, which is affecting more and more sectors, is also interested in the problem of concierge services and therefore some companies are offering 100% digital solutions to ensure the reception and security of buildings. Whether a complete digitalization of the conciegre service is possible is questionable.
Key takeaways
- Growth and sector challenges
- Demand analysis
- Market structure and organization
- Supply and pricing analysis
- Player segmentation
- Latest trends and innovations
Our methodology
Our method combines human expertise and a large corpus of sources, including exclusive and private data, for optimal understanding of the sector
Broad source base
- • National, international, and private databases
- • Professional press and polling institutes
- • Industry reports, company financial statements...
Exclusive data
- • Indexpresse sectoral database
- • Preferred Brands database
- • Expert interviews and proprietary indicators
Human expertise
- • Experienced research analysts
- • Know-how developed through 1500+ studies
- • In-depth and rigorous analysis
Visual and actionable reports
- • Graphic studies with synthetic structure
- • Downloadable data
- • Link to original sources
Sommaire
1. Aperçu du marché
- 1.1 Definition and scope of the study
- 1.2 Concierge service is an internationally successful industry
- 1.3 The German market
2. Analyse de la demande
- 2.1 Concierges particularly in demand in major cities
- 2.2 Socioeconomic factors for residential concierge: urbanization & demographic change
- 2.3 Office properties, a growing demand for reception and concierge services
3. Structure du marché
- 3.1 The emergence of the market
- 3.2 Value chain
- 3.3 Company on the market
4. Analyse de l'offre
- 4.1 Product portfolio of the companies
- 4.2 Price indication and influencing factors
- 4.3 Digitized reception and concierge service
- 4.4 The evolution of concierge services for Airbnb & Demographic change as an opportunity for concierge services.
5. Règlements et directives
- 5.1 Occupational Safety & Health Act & Working Hours Act
The market for reception and concierge services - Germany
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