The market for reception and concierge services in Germany

Reception and concierge services refer to all services related to the reception of visitors and residents of a building. The concierge may also provide other services (laundry service, key storage, child and pet care, repair, etc.). The market can be divided into several segments:

Janitorial services in residential buildings: these take the form of a janitor who is responsible for monitoring and maintaining the building.

Reception services in office buildings: are often outsourced to a company as part of office communities or entrusted directly to a member of the company.

Hotel concierge: services included in those of the hotel.

The study deals with the first two segments. They are stand-alone activities that are not included in a broader service. The market for reception and janitorial services is driven by urbanization and the growth of the real estate market (office and residential), but also by the upgrading of the services offered in these properties. Today, the market for janitorial services is undergoing many changes and continues to evolve to meet a diverse demand. The rise of Airbnb is creating new problems for apartment management and building security, but also new opportunities for concierge services. Digitalization, which is affecting more and more sectors, is also interested in the problem of concierge services and therefore some companies are offering 100% digital solutions to ensure the reception and security of buildings. Whether a complete digitalization of the conciegre service is possible is questionable.