The market for reception and concierge services - France
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Study Overview
Reception services and concierge services refer to all the services aiming at welcoming visitors and residents of a building. The market can be divided into different segments:
Janitorial services in residential buildings: which takes the form of a concierge in charge of the surveillance and maintenance of the building. Office building reception services: often outsourced to a company in the context of shared offices or directly entrusted to a member of the company. Hotel concierge services: included in the hotel's services.
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The study focuses on the first two segments, which are activities in their own right, not included in a more global service. The building reception and concierge market is driven by the urbanization and growth of the real estate market, both office and residential, but also by the premiumization of the services offered within them. The concierge market is undergoing many changes and is evolving to meet a multifaceted demand. The rise of Airbnb is creating new problems in apartment management and building security. Digitalization, which is affecting more and more sectors, is also taking an interest in concierge services, and more and more companies are offering 100% digital solutions to ensure the reception and security of buildings.
Key takeaways
- Growth and sector challenges
- Demand analysis
- Market structure and organization
- Supply and pricing analysis
- Player segmentation
- Latest trends and innovations
Our methodology
Our method combines human expertise and a large corpus of sources, including exclusive and private data, for optimal understanding of the sector
Broad source base
- • National, international, and private databases
- • Professional press and polling institutes
- • Industry reports, company financial statements...
Exclusive data
- • Indexpresse sectoral database
- • Preferred Brands database
- • Expert interviews and proprietary indicators
Human expertise
- • Experienced research analysts
- • Know-how developed through 1500+ studies
- • In-depth and rigorous analysis
Visual and actionable reports
- • Graphic studies with synthetic structure
- • Downloadable data
- • Link to original sources
Sommaire
1. Market overview
- 1.1 Definition and scope of the study
- 1.2 The global market
- 1.3 The French market
2. Analysis of the demand
- 2.1 A very localized demand
- 2.2 The premiumization of services within residential buildings
- 2.3 Office real estate, a growing demand for reception and concierge services
3. Market structure
- 3.1 A fragmented market
- 3.2 Value Chain
- 3.3 Companies in the market
4. Analysis of the offer
- 4.1 Typology of the offer
- 4.2 The development of concierge services for Airbnb
- 4.3 Digitalized reception and concierge services
5. Regulation
- 5.1 Regulations
The market for reception and concierge services - France
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