The market for reception and concierge services - Italy

The global market for concierge and front desk services, valued at $750.8 million in 2021, is anticipated to continue its growth trajectory with a CAGR of 6.1% through to 2030. The COVID-19 pandemic initially caused a significant downturn in the industry, particularly affecting hotel front desk services and office reception services due to the restrictions on travel, tourism, and office work. However, the sector has been rebounding, driven by the resurgence of luxury tourism and the ongoing increase in online shopping. In Italy, safety concerns and the convenience of parcel pickups have been key demand drivers for residential concierge services, which is a role traditionally also responsible for overseeing building entrances and maintaining common areas. Despite a pandemic-induced decrease in overall condominium expenses in 2021, with a -0.7% drop compared to 2020 and -5.3% compared to 2017, demand for these services continues, with geographical demand variations indicating the highest expenditure in the northwest of Italy. The supply side has also seen a growth with a 9.4% increase in companies entering the market in 2020, and employment in the sector only declining during the pandemic year. The market is segmented between armed security firms and facility management companies, revealing an emphasis on both safety and property maintenance services..**Trends in the Italian Concierge and Reception Services Market** In Italy, the reception and concierge services market has been experiencing some notable shifts, with demand witnessing growth in certain areas while facing challenges in others. The market itself is divided into residential and office reception services, and distinct characteristics are shaping demand within these categories. The residential concierge segment, often encompassed within the broader market for integrated building management services, plays a multi-faceted role, combining security, mail and package reception, and the maintenance of cleanliness in common spaces. This service saw a slight uptick in recent years, and although the COVID-19 outbreak had initially caused a significant slump in revenues—bringing them down below the levels seen in 2016—the post-pandemic landscape has been witnessing a recovery. This rebound is largely due to two drivers: an elevation in safety concerns and the surge in e-commerce facilitating the need for parcel pickup services. With a rise in predatory crimes of approximately 19.7 percent, and robberies increasing by about 18.2 percent, personal security has become a priority for Italian residents. Concurrently, the online shopping landscape has grown by about 18 percent in one year and 8 percent in the following, which in turn has enhanced the value of porters who can securely handle deliveries. Moreover, demand for concierge services is especially pronounced in large urban areas like Milan, where the service is a coveted feature in residential properties, influencing both rental and sale values. A concierge's appointment in condominiums requires a majority decision, which generates a mandatory salary expense for all condominium owners. Despite the increased demand for such services, Italian condominium expenses have seen a decline between 0.7 percent and 5.3 percent in recent years, indicating a complex dynamic between cost management and service value. The geographical distribution of the demand reflects a higher concentration and a willingness to pay for concierge services in the central areas of large cities, as opposed to the suburbs and smaller municipalities. In fact, these central urban areas have the highest average condominium expenses, ranging around 84 euros per month in the northwest region, indicating a probable higher investment in concierge services that correspond with rising crime rates and the desire for enhanced security and convenience. Entering into the realm of corporate properties, office reception services involve not only security but also representational functions, and these are regularly outsourced to specialized companies. The pandemic forced an adaptation in these services, with many organizations turning to contactless alternatives in response to health measures, which could continue to influence how.### Key Market Leaders in Italy's Reception and Concierge Services Sector As the demand for reception and concierge services grows in Italy, several key players are emerging as leaders in the industry, providing a range of services from armed surveillance to facility management. These companies have diversified their offerings to cater to the unique needs of residential buildings, corporate properties, and hotels, ensuring that safety, convenience, and customer service are maintained at the highest level. **Sicuritalia IVRI S.p.a.** - Sicuritalia leads the pack, offering a strong portfolio of services that go beyond its core armed surveillance operations. Diving into the world of concierge services, it provides Standard and Superior range options that add layers of value and security to properties. **Mondialpol Facility S.c.a.r.l.** - With a consortium model, Mondialpol Service Group extends its expertise into reception, concierge, and concierge services. Their collaborative approach taps into a deep well of resources to respond to the dynamic needs of their clients. **Cosmopol S.p.a.** - A key player initially known for its comprehensive armed surveillance services, Cosmopol now also fulfills roles in concierge and reception services, showcasing its commitment to versatile and adaptable property management solutions. **Italpol Vigilanza S.r.l.** - Italpol maintains a reputation for security but doesn't stop there. Their service catalogue includes fiduciary concierge, secure reception, switchboard operation, and a suite of services that reinforce their clients' operational integrity. **Servizi Integrati S.r.l.** - Playing a significant role in the facility management sector, Servizi Integrati brings a variety of offerings to the table, including concierge, unarmed security, and reception services that streamline and secure property operations. **Centrogest S.p.a.** - As a multiservice entity, Centrogest provides not only concierge and reception services but extends its capabilities to include garrison and cleaning services, offering a more comprehensive package to its clientele. **CMF Consortium** - An amalgamation of expertise in the Integrated Facility Management sector, the CMF Consortium delivers reception and cleaning services that are a testament to collaborative strength and collective expertise. **FSI S.r.l.** - A company with a focus on facility and energy management, FSI S.r.l. has adapted to meet market needs by including reception, concierge, and housekeeping services in its array of solutions for modern businesses. Each of these companies holds a significant position in

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• Number of pages : 30 pages
• Format : Digital and PDF versions
• Last update : 03/03/2023

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Summary and extracts

List of charts

• Concierge services market
• Market for integrated management services to buildings (Ateco: 81.10)
• Evolution of condominium expenses
• Average condominium expenses
• Number of enterprises in the sector of providing integrated management services to buildings (Ateco: 81.10)
• Evolution number of people employed in the industry: providing integrated management services to buildings (ateco: 81.10)
• Legal form of enterprises engaged in the provision of integrated management services to buildings (ateco: 81.10)

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