The concierge market in Spain

Reception services and building concierge services refer to all the services provided to visitors and residents of a building. The market can be divided into several segments:

The concierge service for residential buildings: which takes the form of a guard in charge of the surveillance and maintenance of the building.

Office building reception services: often outsourced to a company in the context of shared offices or directly entrusted to a member of the company.

Hotel concierge services: included in the hotel's services.

The study focuses on the first two segments, which are activities in their own right, not included in a more global service.

Urbanization on a global scale is the primary factor driving market growth. Spain, with its high urbanization rate, is also a leading market, as it is also the first European country in terms of population living in apartments. Spain is therefore a buoyant market thanks to its own characteristics, and all the more so because the tourism sector linked to Airbnb also carries this demand.

The concierge market is currently undergoing many changes and is evolving to meet a multiform demand. Some co-owners now prefer outsourced concierge companies to independent concierge services. Digitalization, affecting more and more sectors, is also interested in concierge issues; although contrary to other European markets, the Spanish market seems to be less developed.although the Spanish market, unlike other European markets, seems to be underdeveloped in relation to these issues, real opportunities seem to be available in this sector.