The reception and concierge services market - UK
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Study Overview
The services of reception and concierge are composed by all the activities that are meant to welcome the residents and visitors of a building. The market is segmented as follows:
Concierge for residential buildings: the job of this individual is to check and welcome all the visitors and residents of the building, often, he is also responsible for the cleaning of the common areas. Reception for officies and commercial buildings: this task is usually assigned to an external company that sends specialized staff. Reception for Hotels: this is part of the hotel service. Receptionists help guest with varius needs during their stay.
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This study is mainly concerned with the first two categories. The global market was valued at 750 million dollars in 2021. The most important trends are safety and the growth of online shopping, which has given concierges the task of accepting packages, even when the recepient is not at home. The market is changing rapidly in the last few years. Airbnb has opened up a new stream of services needed to manage residential buindings, with companies specializing in checking in and out guests for the short-term rental of houses. DIgitalization is also bringing changes to the market, accellerated by the pandemic, many companies are now offering 100% digital services.
Key takeaways
- Growth and sector challenges
- Demand analysis
- Market structure and organization
- Supply and pricing analysis
- Player segmentation
- Latest trends and innovations
Our methodology
Our method combines human expertise and a large corpus of sources, including exclusive and private data, for optimal understanding of the sector
Broad source base
- • National, international, and private databases
- • Professional press and polling institutes
- • Industry reports, company financial statements...
Exclusive data
- • Indexpresse sectoral database
- • Preferred Brands database
- • Expert interviews and proprietary indicators
Human expertise
- • Experienced research analysts
- • Know-how developed through 1500+ studies
- • In-depth and rigorous analysis
Visual and actionable reports
- • Graphic studies with synthetic structure
- • Downloadable data
- • Link to original sources
Sommaire
1. Synthèse du marché
- 1.1 Introduction
- 1.2 The global market
- 1.3 UK market
2. Analyse de la demande
- 2.1 National demand in the UK
- 2.2 Concierge services demand
- 2.3 Security, the main driver of demand
- 2.4 Virtual reception services
3. Structure du marché
- 3.1 The development of the market
- 3.2 The value chain
4. Analyse de l'offre
- 4.1 Typology of the offer
- 4.2 Prices
- 4.3 Concierge services for Airbnb
5. Règlementation
- 5.1 Regulation
The reception and concierge services market - UK
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