1.1 Definition and scope of study
In case of vehicle breakdown or accidents In the case of a breakdown, immobilized users need to call a convenience store. In the vast majority of cases, these users go through their automotive assistance who in turn contact the tow truck and trailer . The assistance companies thus become the first customers of the towing companies The study will therefore address breakdown assistance from the point of view of both the assistance companies and the towing companies
Breakdown assistance includes different services depending on the breakdown or accident, and can go as far as towing if the problem cannot be managed at the point of intervention. However, most of the time, only basic assistance - at the point of intervention or in a nearby secure area - is required ( mechanical or electronic repairs, fuel delivery, unlocking the vehicle in case of loss or theft of keys, ...)
Main sub-segment of the assistance market, breakdown assistance has experienced strong growth in recent years in France but also throughout the world. On a global scale, the sector is booming as cars age and digitalization facilitates the implementation of the service. The increasingly systematic use of assistance companies should thus allow for continued growth
In France, the he market for assistance companies is concentrated in the hands of a small number of players. L he French leaders are Mondial Assistance (Allianz), Inter Mutuelles Assistance, AXA Assistance, Fidelia Assistance, Europ Assistance, Mutuaide Assistance, Opteven, Mapfre Asistensia France, ACTA, Groupe Asuristance, Ressources Mutuelles Assistance. They concentrate 97% of the assistance market and have large networks of breakdown service providers in France. These are mainly companies from specialized troubleshooting, which are often small actors located in highly urbanized areas . Between 2007 and 2019, the fleet of recovery vehicles has increased by 50%, a sign of the growth of the sector.
In 2020 the FNA (Fédération Nationale de l'Artisanat Automobile) denounced in a letter to the Prime Minister the stranglehold of assistance companies on convenience stores - which suffer from untenable discount contracts - hoping for an contractual rebalancing between the actors
Finally, today, assistance and breakdown service companies are facing an major shift in the transport sector (car sharing, connected or even autonomous vehicles, ...) which could well disrupt their activities
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