Content of the study

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MARKET OVERVIEW

1.1 Definition and scope of study

In the event of a vehicle breakdown or accident, immobilized users must call a breakdown service. In most cases, service requests go through their auto service company, which in turn contacts towing companies. The service companies thus become the tow truck operators' first customers.

Breakdown assistance includes different services depending on the breakdown or accident, and can go as far as towing if the problem cannot be addressed on site. However, more often than not, only basic assistance - at the scene or in a nearby safe area - is needed (mechanical or electronic repairs, fuel delivery, unlocking the vehicle in case of lost or stolen keys, ...). 

On a global level, the market can be defined as booming mainly due to the aging of cars and the recent digitalization trends that facilitate the implementation of the service. So, the increasingly systematic use of service companies will lead the industry to grow more and more. 

It is projected to grow from 2021 to 2028 at a CAGR of 5.5%, to a value of about $38.5 billion. In Italy, too, this sector can be described as growing.

The most important player in the automotive breakdown assistance market in Italy is ACI, which has been providing roadside assistance since 1954. ACI is an established partner of Car and Motorcycle Manufacturers, Rental Companies, Insurance Companies and other renowned Companies. 

A very important trend that could represent a big change in the transport sector is car sharing, which is becoming more and more popular also in Italy. This new trend could represent a challenge for car breakdown assistance companies as they would have to change the way they operate and start dealing with new customers.  

ANALYSIS OF THE DEMAND

MARKET STRUCTURE

ANALYSIS OF THE OFFER

REGULATION

POSITIONING OF THE ACTORS

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Reviews (3)

The breakdown assistance market - France

Publicado en 14/02/2022 by Ewann Lepage - Hill+Knowlton Strategies

Complete and detailed study on a market that depends on many variables. Very good overview of the regulatory framework and top-notch competitive analysis!

The breakdown assistance market - France

Publicado en 04/01/2022 by Imen Ayadi - Deloitte

A very interesting study that gives an overview of the assistance market. I put 4 and not 5 because some figures are from 2017 for a study published in early 2021


Businesscoot Response:

Hello Imen, Thank you for your feedback. While we understand that you were hoping to find the most up-to-date data possible, we have made sure that the numbers in the study are the most recent data available. We will keep you posted if an update is made by our teams soon. :)

The breakdown assistance market - France

Publicado en 15/02/2021 by Christophe Marchand - MISTRAL MANAGEMENT


Businesscoot Response:

Hello Christophe, Thank you for the rating you have given to our study. :)