Summary of our market study

The global market for automatic cash registers, a segment of the point-of-sale (POS) market, has seen significant growth, and the prevalence of these systems is set to maintain an upward trajectory. Over 57% of food superstores had at least one automatic cash register, indicating their wide acceptance in the retail sector, particularly for small purchases where they help reduce queues and enhance the shopping experience. Major players such as NCR Corporation, Toshiba and Diebold Nixdorf dominate the market, offering advanced technological solutions. The advent of COVID-19 has probably stimulated an increase in the deployment of these systems, as consumers are more inclined to use contactless and self-service options.

Self-service checkouts, including automatic scanning systems, are not only widespread in the food sector, but have also gained ground in chain stores and are set to revolutionize shopping experiences with the possible integration of smartphones in the future. By 2025, the number of self-checkouts is expected to reach 1.2 million, a considerable leap from the current 120,000. Despite concerns about the displacement of cashier jobs, market growth appears uninterrupted, with demand fuelled by the need to improve customer experience and the efficient allocation of staff resources by retailers.

The rise of self-checkouts: Speed, convenience and the evolution of the French market

In the French market, vending machines have gained in popularity, particularly in large retail outlets and mainly in the food industry. As demand grows for shorter queues and enhanced shopping experiences, self-service checkouts have been integrated by retailers to optimize human resources and space utilization. Many consumers, particularly those with smaller baskets, prefer the speed and convenience of these checkout systems.

Despite concerns about the potential threat to cashier jobs, deployment of these systems has continued unabated, with a focus on technology-driven solutions to improve the customer experience. It has been reported that over half of all food superstores are equipped with at least one such self-service system. What's more, these checkouts are extending beyond food retailers, with companies such as Ikea demonstrating a high rate of adoption.

The French market has seen substantial growth, with hypermarkets and supermarkets considerably expanding their automatic checkout installations. The number of automatic checkouts in the food retail sector is expected to reach between 25,000 and 30,000. In addition, the overall market for automatic checkouts in food superstores has hovered around 160 to 170 million euros, indicating robust financial growth. In terms of market usage, around 15-20% of consumers have used these checkouts, with around 10% opting for both traditional and automatic systems.

The user profile tends to be that of younger generations and families, with older people being less inclined to due to their preference for human interaction and general reluctance towards emerging technologies. Automatic checkouts are primarily intended for quick trips with fewer items purchased, with statistics showing that the average basket at these checkouts contains around 10 products, compared with 17 at traditional checkouts. As far as customer satisfaction is concerned, surveys indicate that over three-quarters of consumers are satisfied with their experiences at self-checkouts, suggesting that these systems have a positive influence on shopping experiences. By tackling cumbersome queuing, consumers see these machines as an effective answer to their checkout problems.

Finally, the self-checkout market in France is largely dominated by international players, although local competitors have also carved out their own niche by catering to the needs of small retailers. As technology advances, new market entrants, including start-ups, are exploring innovative solutions such as self-service checkouts facilitating payments in seconds, revealing a dynamic and booming market open to technological integration and evolution.

Titans in the self-checkout arena

In the fast-evolving market for automated point-of-sale (POS) systems, a few heavyweights reign supreme, setting standards and driving innovation in automatic checkout technology. These giants have established their dominance through strategic investment in research and development, ambitious growth through acquisition, and continuous improvement of their product offering to meet the diverse needs of retailers worldwide.

  • NCR Corporation: As the undisputed leader in the self-checkout market, NCR Corporation occupies a prominent position. Renowned for its cutting-edge advances in transaction technologies, NCR offers a range of self-service solutions designed to accelerate the checkout process and enhance the overall customer experience. NCR's commitment to technological excellence has enabled it to consolidate its leading position in the global market and secure a large share of market share.
  • Toshiba Corporation: Toshiba Corporation is another major force to be reckoned with. It has seen a significant increase in the deployment of its self-checkout systems thanks to the popular "Self Checkout System 7" platform. Toshiba's innovative approach to customization and processing speed has enabled it to carve out a substantial market share, earning it the loyalty of retail giants and a reputation for reliability and efficiency.
  • Diebold Nixdorf: The result of a strategic merger, Diebold Nixdorf is a powerhouse in the point-of-sale sector, excelling particularly in kiosks and self-service checkouts. A European leader, the company has extended its influence with an impressive portfolio that now spans the banking and retail sectors. Their wide range of solutions testifies to their versatility and expertise in managing complex retail operations.
  • ITAB Scanflow: Focusing on creating a seamless shopping experience, ITAB Scanflow enters the scene with innovative self-checkout solutions that aim to redefine the retail space. Paying attention to consumer behavior and store design, they strive to deliver systems that combine functionality with aesthetic appeal.

These industry titans stand side by side, each bringing its own strengths to the table. Whether it's NCR's broad market dominance, Toshiba's customizable systems, Diebold Nixdorf's European stronghold, or ITA's design-centric approach, each brings its own strengths to the approach of ITAB Scanflow, these companies are shaping the landscape of how consumers carry out one of the most routine transactions of their daily lives - the checkout. Together, they are driving an industry-wide evolution towards greater efficiency, security and customer satisfaction at the point of sale.

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  • Number of pages : ~ 40 pages
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  • Last update : 20/01/2021
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Summary and extracts

1 Market overview

1.1 Definition and scope of study

The market for vending machines is a subset of the pOS market (POS). In contrast to traditional cash registers, "automatic" cash registers are self-service checkouts where the customer scans and pays for the products himself using a barcode reader. Although the term "automatic cash register" is also sometimes used for "cash register" systems, the term "automatic cash register" is also sometimes used for "cash register" systems self-scanning In addition to the "self-serve checkout system", where the customer scans his or her own products as they move through the store, our study focuses on self-service checkout systems, or "self-service checkout systems", where the customer scans his or her own products as they move through the store self-checking system "(SCO).

In France and around the world, automatic cash registers are commonplace in the large distribution areas The main focus is on the food industry. They are favoured by customers with small baskets because one of the major objectives is to shorten queues . For large retailers, this improves the shopping experience for consumers while optimizing their human resources and available space. However, a concern often relayed in the media is that of the threat to the jobs of cashier hosts and hostesses However, not all of them are likely to be redeployed to other, more multi-purpose positions.

The market for suppliers the automatic cash register is dominated by a few large global players The three main ones are NCR Corporation, Toshiba and Diebold Nixdorf (formerly Wincor Nixdorf). These companies compete with each other through major investments in technological innovation, offering increasingly efficient and sophisticated cash registers. The market is in sharp rise In 2019, 50% more cash registers were deployed worldwide than in the previous year. The Covid-19 crisis could well accentuate this trend. These global players also dominate in France and supply most of the major retailers, but a few local players manage to co-exist, particularly for smaller retailers, by offering cheaper checkouts.

In France, the first self-service checkouts appeared in 2005 with Casino, followed progressively by all the major retail chains. Thus, in 2019, more than 57% of food superstores would thus be equipped with at least one automatic cash register. Food retailers are not the only ones to offer these checkouts: at Ikea, for example, more than 2 out of 3 checkouts are done without a cashier. But it's not just automatic cash registers that are gaining ground; the use of smartphones may well eliminate checkouts altogether in the future.

1.2 The world market for automatic cash registers: state of play and main characteristics

From the information given by PR Newswire The market for automatic cash registers is expected to grow at a CAGR of *% until **** to reach about US$* billion. This strong growth can be explained by the increasing deployment of these cash registers in increasingly varied fields: from retail to other activities such ...

1.3 The market for automatic cash registers in France

The market for automatic cash registers is a subset of the market for point-of-sale terminals (***).

In ****, according to lsa-conso we were counting

***,*** POS systems installed in France across all sectors **,*** automatic cases in food distribution

Given the strong growth in the automatic cash register sector since then, the market is ...

1.4 Foreign trade in cash registers

The graph below highlights the fact that the majority of cash registers are imported, as highlighted by the coverage rate of **.*% in ****. This rate has nevertheless improved compared to ****. This underlines an increase in French production

There was also an increase in the production of cash registers: **% for exported production and ...

2 Demand Analysis

2.1 Users of automatic cash registers: profile and frequency of use

Share of consumers using automatic cash registers

In a survey carried out over one month in **** covering more than *,*** stores of more than *,*** m* (***), Nielsen points out that **% of consumers have used automatic cash registers at least once, while **% have used both types. Nielsen also uses the term "cashless checkouts", which ...

2.2 Consumers' expectations when paying

Checkout is a key point in the customer journey. It is often seen as a "customer irritant" and can therefore affect the quality of the customer experience and give a bad image to the brand in case of mismanagement. It can even be a disincentive to buy and can harm customer ...

2.3 In which stores do the French use and approve of automatic cash registers?

Have you ever used a self-service cash register? France, ****, in % of respondents by type of store Source: ****

Thus, food distribution brands (***). Brands specialising in cultural, leisure or technological products such as Fnac, Darty, Boulanger or ready-to-wear (Zara, H

In what types of stores is waiting a barrier to buying? In which ...

2.4 The increase in the equipment rate of retail chains, particularly food retailers

Two types of players can be distinguished in this B*B market: suppliers of automatic cash registers, who offer their products to retail chains. Thus, the outlets for these suppliers of automatic cash registers are

large and medium-sized food retailers: Carrefour, Intermarché, Casino, Système U, Leclerc, ... retailers specialising in DIY ...

2.5 Towards a democratisation of the use of automatic cash registers, the disappearance of cashiers?

The announced disappearance of the "cashiers" ...

According to the Federation of Commerce and Distribution, in ****, the number of cashiers has decreased by * to **% in ** years, which represents ***,*** full-time equivalent jobs [***] Why are the cashiers going to completely disappear even titled Les Echos . The profession of host and cashier, often reduced to ...

3 Market structure

3.1 Segmentation and stakeholder dynamics

The main suppliers of self-checkout systems are global players.

The different professions of the players and their positioning in the value chain of automatic cash registers

They are present on most forms of POS terminals and POS systems (***). These players are often present in other sectors such as banking or hospitality. ...

3.2 The distribution of automatic cash registers

As a general rule, prices are not often communicated by manufacturers, who prefer to deal directly with the major retailers and negotiate prices according to the volumes purchased.

However, the high cost of setting them up makes it possible above all for large groups to install them (***) and the challenge is ...

4 Analysis of the offer

4.1 Automatic cash registers: role, operation, typology

Les terminaux de point de vente (***) : 

Le terminal de point de vente (***) correspond à l'ensemble des éléments permettant d'encaisser les clients au mieux. Ils comprennent également souvent différentes fonctions de gestion commerciale. 

Les objectifs sont de permettre un encaissement performant, fiable et rapide tout en optimisant la satisfaction client des ...

4.2 Comparison of prices and characteristics of different types of cash registers

The following table, based on an article from lsa-conso of ****, allows you to compare different ways to get to the checkout, and the associated prices

4.3 Supply trends in France: towards a hybridization of different types of boxes

Increasing competition from online players is driving traditional retailers to reinvent their store networks in all aspects, from size and scale to design and layout. The use of technology in stores has never been more important, allowing retailers to offer customers a range of payment options that match their preferences According ...

4.4 Towards more and more sophisticated cashier systems: the total disappearance of cash registers?

RFID, a promising technology?

At Decathlon, the technology boxes RFID The new "checkout" system, deployed in all stores, speeds up the checkout process. Chips have been integrated into product labelling. Thus, at the checkout, there is no longer any need to scan barcodes one by one, the items placed in the ...

5 Regulation

5.1 Regulations

Sunday work regulations

As seen earlier in the study, the introduction of automatic cash registers makes it possible to avoid bans on opening on Sundays after * p.m. and during the night in large and medium-sized retail outlets employing distribution employees . [***] Thus, according to Les Echos The parade consists of using ...

6 Positioning of the players

6.1 Positioning of the 3 main market players

  • Toshiba Corporation
  • IBM
  • Fujitsu
  • NCR Corporation
  • Diebold Nixdorf France
  • Auchan groupe
  • Ikea France

List of charts presented in this market study

  • Chiffre d'affaires du marché des caisses automatiques
  • L'explosion du nombre de caisses en libre-service
  • Estimation du nombre de caisses automatiques dans les grandes enseignes alimentaires
  • Type de caisse utilisée parmi une sélection de magasins équipés en caisse automatique
  • Dans quelle situation les français utilisent-ils les caisses automatiques ?
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Latest news

Auchan faces another "difficult" year in 2023 - 22/02/2024
  • -Auchan net loss in 2023: 379 million euros
  • - Previous year's profit: 33 million euros
  • - Auchan's position in the French retail sector: 5th
  • - Revenue in 2023: down 1.7% to 32.9 billion euros
  • - Share of hypermarkets in Auchan's store base: 21%
  • - Acquisition of Casino stores by Auchan and Intermarché: 70 supermarkets, 26 hypermarkets, including five larger than 9,000 m2, and two drives
Auchan: New Beginnings - 06/12/2023
  • Gérard Mulliez founded Auchan in 1961.
  • Auchan hypermarkets account for 80% of the company's sales.
  • Auchan's market share has fallen from over 10% five years ago to 8.4% today.
  • Failed attempt by the Mulliez family to take over Carrefour in October 2021.
  • Auchan and Intermarché are looking to form a product purchasing alliance, which would give them a combined market share of 30%.
  • Auchan and Intermarché have been trying to share nearly 300 hypers and supermarkets that Casino is due to sell.
Ikea builds two logistics centers in France - 29/05/2023
  • Construction of two logistics centers in Toulouse (opening in 2023) and Limay (opening in 2026)
  • Investment of 1.2 billion euros between 2023 and 2026
  • Ikea has 5 logistics centers and 36 stores in France
  • Ikea sales in France in 2022: 3.28 billion euros
Toshiba: the splendor and misery of a Japanese giant - 07/04/2023
  • Consortium of buyers offers 2,000 billion yen (13.8 billion euros) for Toshiba
  • More than 200,000 employees in the Toshiba group
  • Acquisition of Westinghouse in 2006, which went bankrupt in 2017
  • 2017: Toshiba sells its Kioxia memory-chip division and retains 40% of the capital
  • Toshiba capitalization: $15 billion
Toshiba acquired for $15 billion - 31/03/2023
  • Japan Industrial Partners (JIP) bid for Toshiba: $15.3 billion
  • Toshiba's sensitive businesses: nuclear, defense, semiconductors, quantum cryptography
  • Toshiba to be delisted from Tokyo Stock Exchange after takeover deal
  • Toshiba revenues to fall by 40% between 2015 and 2021
Auchan opens its first cashier-free store - 29/09/2021
  • The chain will detail its plan to roll out Auchan Go stores across the country
  • As reported by Libre Service, the first 38-square-meter store in northern France is open 24 hours a day and offers some 500 products to its customers
  • All products are weighed and paid for automatically via a mobile app, eliminating the need to wait in line

Companies quoted in this study

This study contains a complete overview of the companies in the market, with the latest figures and news for each company. :

Toshiba Corporation
NCR Corporation
Diebold Nixdorf France
Auchan groupe
Ikea France

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