Hotels, Restaurants - Italy
Heavily affected by the health crisis, the hotel and restaurant industry is struggling to recover. The sector lost a good number of employees during the pandemic and is now short of staff. The main objective is to regain its attractiveness. The hotel sector had already begun its technological shift thanks to online booking giants such as Booking or Hotels.com. AirBnB has also entered the hotel segment and wants to compete with these pure players. As for the restaurant sector, the delivery of meals to the home and the creation of automatic order terminals has become essential to continue to attract an increasingly demanding clientele. An overview of a fragile sector, still in the throes of an upcoming crisis.