French market
The tailor-made travel market in France
The custom-made journey is a sub-segment of the tourism sector that is defined by the possibility for the traveller to build his stay "à la carte". The players offering tailor-made trips act as an intermediary between the end customer and the local partners, and therefore design unique trips that meet the expectations of each individual.

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The custom-made journey is a sub-segment of the tourism sector that is defined by the possibility for the traveller to build his stay "à la carte". The players offering tailor-made trips act as an intermediary between the end customer and the local partners, and therefore design unique trips that meet the expectations of each individual.
Traditionally, a distinction is made between:
the tour operators who design tourist stays in the form of "packages" that combine the services of several suppliers (airlines, hoteliers, restaurateurs, leisure providers, etc.),
the travel agencies who market tourist stays.
However, the distinction between these two professions is becoming increasingly blurred. In addition to the above, some travel agencies organize the trips they market themselves and some tour operators are taking advantage of the development of online sales and going directly to the end customer. [INSEE]. We are witnessing a strong concentration of the sector, making the distinction even more obsolete. The various players, more or less specialized, are increasingly interchangeable, and try to distinguish themselves through digital offers more comprehensive and environmentally friendly.
The sector is experiencing a strong dynamism in Europe as well as in France, fuelled by a desire to customize trips. This is the result of a desire to move away from mass tourism. Travel agencies and tour operators generated a turnover of around 170 billion in 2016 in Europe. The activity of French travel agencies and tour operators, meanwhile, is among the most dynamic in Europe behind Germany, the United Kingdom and Spain, with a turnover of 13.3 billion euros in 2019.
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