L’entreprise
Konecta
Konecta supports companies with customer relationships, employee experience and operational transformation.
Key information
Activity — Customer relations
Profile country — Spain
International presence — 28 countries • Konecta group
Workforce — More than 109 000 people • Konecta group • company statement, not the workforce in France
Revenue — Not specified in this profile's references.
Related studies — 1 catalogue study cites this company.
Related studies
Konecta and its markets
Activities and specialities — Konecta supports companies with customer relationships, employee experience and operational transformation. Its offer combines human services, automation and AI solutions, notably through its Kolibri platform.
Konecta • présentation et solutions du groupe • Accessed 30 September 2026
Industry positioning — Reading this market requires distinguishing contact centres, operational services and transformation consulting. Workforce, international presence and revenue should only be compared on equivalent scopes.
Geography and scope — 28 countries are reported for the group as a whole. The country shown in this profile is Spain.
Konecta • présentation et solutions du groupe • Accessed 30 September 2026
Products and business areas — The business areas presented for Konecta are customer relations, outsourcing, artificial intelligence. Reference studies: The call centre market - France.
Milestones and developments — Since the arrival of ChatGPT, call centre and outsourcing companies such as Concentrix and Teleperformance have seen their share prices fall.
Le Figaro • 09/04/2025
Markets and reference studies — Konecta is cited in The call centre market - France. These studies explore market structure and the positioning of market participants.
Contact and market research
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