Turnover: 10 billion EUR (2023)
Country: France
Teleperformance is a French multinational specializing in multi-channel outsourced customer experience management.
Teleperformance offers CRM services to companies worldwide in the fields of customer acquisition, customer relationship services, technical assistance, debt collection and social media.
News
Teleperformance extends its partnership with Microsoft 20/06/2023
- Multi-year commitment of $185 million (around 170 million euros) between Teleperformance and Microsoft.
- Improved customer experience thanks to first pilot projects using TP GenAI.
- Call handling time reduced by 25%.
- Email response time reduced by 20%.
- Sales conversion rate increased by 35%.
Financial Data
DUNS: 353380793
Legal Name: TELEPERFORMANCE FRANCE
Address: 12 RUE SARAH BERNHARDT 12-14, 92600 ASNIERES-SUR-SEINE
Number of employees: Entre 2 000 et 4 999 salariés (2021)
Capital: 50 000 000 EUR
Financial Data:
| Year | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 |
|---|---|---|---|---|---|---|---|---|
| Turnover | 186 063 307 | 259 131 556 | 185 870 800 | 189 976 195 | 171 787 781 | 150 107 092 | 173 293 298 | 176 287 432 |
| Gross margin (€) | 193 808 952 | 273 321 265 | 192 692 901 | 199 720 837 | 181 697 359 | 158 949 351 | 180 082 842 | - |
| EBITDA (€) | -5 460 184 | 6 070 931 | -12 548 903 | -16 942 165 | -20 808 175 | -20 254 105 | -13 812 403 | - |
| Operating profit (€) | -6 454 868 | 1 400 191 | -14 215 539 | -11 955 859 | -14 915 200 | -61 575 427 | -13 576 727 | - |
| Net profit (€) | -2 430 222 | 433 085 | -10 256 716 | -8 713 673 | -7 207 738 | -46 991 513 | -5 221 114 | -9 663 230 |
| Turnover growth rate (%) | -28,2 | 39,4 | -2,2 | 10,6 | 14,4 | -13,4 | -1,7 | - |
| Ebitda margin rate (%) | -2,9 | 2,3 | -6,8 | -8,9 | -12,1 | -13,5 | -8 | - |
| Operating margin rate (%) | -3,5 | 0,5 | -7,6 | -6,3 | -8,7 | -41 | -7,8 | - |
| Working Capital (turnover days) | 1,5 | -0,9 | -7,1 | 8,2 | 25,8 | 54,1 | 29,5 | - |
| Working Capital requirements (turnover days) | 65 | 41,3 | 52,3 | 21,7 | 10,5 | 40,6 | 27,7 | - |
| Net margin (%) | -1,3 | 0,2 | -5,5 | -4,6 | -4,2 | -31,3 | -3 | - |
| Added value / Turnover (%) | 36,7 | 32 | 29,9 | 28,1 | 30,7 | 37,6 | 41,3 | - |
| Wages and social charges (€) | 70 208 607 | 72 605 473 | 65 410 716 | 65 835 156 | 69 292 964 | 71 600 756 | 81 898 081 | - |
| Salaries / Turnover (%) | 37,7 | 28 | 35,2 | 34,7 | 40,3 | 47,7 | 47,3 | - |
Company Managers:
| Position | First Name | Last Name | Age | |
|---|---|---|---|---|
| Président du conseil d'administration | Philippe | Dominati | 70 | |
| Directeur général | Karine | Rossignol | 53 | |
| Directeur général | David | Gillaux | 53 | |
| Administrateur | Olivier | Rigaudy | 64 | |
| Administrateur | Christine | Begnis | 62 | |
| Administrateur | Corinne | Schamber | 54 | |
| Commissaire aux comptes suppléant | Emmanuel | Benoist | 49 |
Studies mentioning this company
The call centre market - France
Other companies mentioned:
- Teleperformance
- Armatis
- Comdata
- Intelcia Goup
- BlueLink
- Outsourcia
- SATEL
- Sérénis
- Convers Telemarketing
- SFR
- Bouygues Telecom
- Majorel
- Webhelp
- Acticall Sitel Group
- Immatech Groupe
- Intelsia
The CRM Market - France
Other companies mentioned:
- SAP
- Webhelp
- Majorel
- Hardis Groupe
- SalesForce
- Absys Cyborg (Keyrus groupe)
- Adobe Expérience Cloud
- Bullhorn CRM
- Business Web Agence
- Cloudcc
- Hubspot
- Oracle
- Pipedrive
- Vtiger CRM
- Vipp Interstis
- Teleperformance
- Aircall
- Genesys Conferencing (Groupe Intercall)
- Sellsy
- Sidely
- Brevo Sendinblue
- Genesys
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