Turnover: ()
Country: France
Unéo is a mutual insurance company created and run by military personnel, and listed by the French Ministry of the Armed Forces.
With 1,016,870 people protected and 665.2 million euros in contributions (including taxes)
News
Unéo showcases its customer relations successes 28/03/2023
Mutuelle Unéo for the French armed forces
130 years of existence
94% of members have confidence in Unéo
95% of benefits reimbursed within 48 hours
Emmanuelle Godineau, former Director of Customer Experience and current Director of Group Insurance at Unéo
1 million members
Open to competition in 2018
Senior management involved in redesigning customer service
Collaboration with Daniel Ray, professor at EM Grenoble
Cost Orientation Score (COS) to assess companies' customer orientation
577 "pebbles" resolved, 60% with and by the teams themselves
Use of the Zendesk solution to centralize customer relationship management
Implementation of regular customer satisfaction surveys
CSAT (customer satisfaction index) of 8.1/10
NPS (Net Promoter Score) of +42 points, up 5 points since Zendesk deployment in 2020
Studies mentioning this company
The complementary health products market - France
Other companies mentioned:
- Mutuaide (Groupama)
- Axa groupe
- Allianz
- Malakoff Humanis
- VYV Groupe
- Havea Group
- Mutuelle interprofessionnelle de prévoyance (MIP)
- Pacifica
- Mutame & Plus
- Mutuelle autonome générale éducation (MAGE)
- MNT - La mutuelle nationale territoriale
- Mutuelle UNEO
- Mutuelle de Poitiers assurances
- Mutuelle Intériale
- MGC - Mutuelle générale des cheminots
- MutEst
- Mutualia Grand Ouest
- MGAS - Mutuelle générale des affaires sociales
- Mutuelle Just
- So'Lyon Mutuelle
- MBA Mutuelle
- MGEFI - Mutuelle générale de l'économie, des finances et de l'industrie
- MGEN - Mutuelle Générale de l'Education Nationale
- Mutami
- Mutuelle Entrain
- Mutuelle familiale de Normandie
- Mutuelle Intégrance
- Mutuelle Mare-Gaillard
- Mutuelle nationale du personnel des établissements Michelin (MNPEM)
- AG2R La Mondiale
- Harmonie Mutuelle
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